Australian Consulate-General

Contact us

Contact us

Opening hours

Consulate-General Office:
8:30 am - 17:00 pm


Visa, Immigration and Citizenship Section:
Before contacting us, we encourage you to use online services and information available on this website, and the Home Affairs website, to get the information you require. If, after accessing these websites, you still require additional information or assistance you can:
·  Call the Home Affairs Global Service Centre number in Australia on +61 2 6196 0196, open Monday to Friday 9am to 5pm (local time).
·  Contact Home Affairs in China online using the Australian Immigration Enquiry form. Select the overseas post as China (Beijing, Guangzhou or Shanghai).
See: Visa and Immigration information


Consular & Passports Section:
Email: [email protected] (Visa, immigration and citizenship enquiries will not be answered by this email.)

During Work Hours

Australians requiring advice or assistance from the Consulate-General may call or visit the Consulate-General during business hours from 8:30 to 5:00 Monday to Friday (except Public Holidays).

From 3 May 2016, the Australian Consulate-General Guangzhou will be taking appointments for passport and notarial services.

Appointments can be booked via

Privacy Policy

The Department of Foreign Affairs and Trade (DFAT) uses third-party software (Setmore) to manage the Consulate-General's appointments.  Your personal information (including your name and contact details) will be collected by DFAT via Setmore to book your appointment and for related purposes.  By proceeding with this booking, you are consenting to the collection of this information by Setmore on DFAT's behalf for these purposes.  If this information is not collected, DFAT's ability to arrange your appointment will be limited.  Your personal information will be handled by Setmore in accordance with Setmore's Privacy Policy, and by DFAT in accordance with DFAT's Privacy Pollicy.


Australian Trade Commission:
8:30 am - 12:30 pm
1:30 pm - 17:00 pm