8:30 am - 17:00 pm
Visa, Immigration and Citizenship Section:
Before contacting us, we encourage you to use online services and information available on this website, and the Home Affairs website, to get the information you require. If, after accessing these websites, you still require additional information or assistance you can:
· Call the Home Affairs Global Service Centre number in Australia on +61 2 6196 0196, open Monday to Friday 9am to 5pm (local time).
· Contact Home Affairs in China online using the Australian Immigration Enquiry form. Select the overseas post as China (Beijing, Guangzhou or Shanghai).
See: Visa and Immigration information
Consular & Passports Section:
Email: [email protected] (Visa, immigration and citizenship enquiries will not be answered by this email.)
During Work Hours
Australians requiring advice or assistance from the Consulate-General may call or visit the Consulate-General during business hours from 8:30 to 5:00 Monday to Friday (except Public Holidays).
From 3 May 2016, the Australian Consulate-General Guangzhou will be taking appointments for passport and notarial services.
Appointments can be booked via https://acggz.setmore.com/.
Australian Trade Commission:
8:30 am - 12:30 pm
1:30 pm - 17:00 pm