For detailed Visa and Citizenship information for clients in China, please click here.
New Digital Assistant trial for Immigration and Citizenship Clients
The Digital Assistant is being trialled at a time of escalating demand and growing client expectations that information and services will be digital, personalised and available, anywhere, anytime, and on any device. It will provide a ‘self-serve’ option for clients that makes it easier and faster to find information on our website.
The Digital Assistant uses artificial intelligence-based software and a question and answer database to respond to client enquiries in an online chat window.
During the trial, the Digital Assistant will provide answers to the top 150 visa and citizenship questions the Department currently receives from clients. It will be displayed on our immigration and citizenship website pages at https://immi.homeaffairs.gov.au.
The Digital Assistant will work on all major desktop and mobile browsers including Internet Explorer, Chrome, iOS and Android.
The Department is asking clients use the Digital Assistant throughout the trial to allow the Department to test the feasibility of the service. The trial will further test our ability to manage the resource workload associated with keeping content delivered by the Digital Assistant up-to-date.
It will be closely monitored during the trial. If it proves successful, the intent is expansion to a full content Digital Assistant, anticipated to be brought into production later in 2020.