Consular Assistance
Information about assisting Australians overseas.
During Work Hours
Australians requiring advice or assistance from the Consulate-General may call or visit the Consulate-General during business hours from 8:30 to 5:00 Monday to Friday (except Public Holidays).
From 3 May 2016, the Australian Consulate-General Guangzhou will be taking appointments for passport and notarial services.
Appointments can be booked via https://acggz.setmore.com/.
Australian Consulate-General
12/F Development Centre
3 Linjiang Dadao, Zhujiang New City
Guangzhou 510623, PRC
Telephone: 86 20 3814 0111
Facsimile: 86 20 3814 0112
Privacy Policy
The Department of Foreign Affairs and Trade (DFAT) uses third-party software (Setmore) to manage the Consulate-General's appointments. Your personal information (including your name and contact details) will be collected by DFAT via Setmore to book your appointment and for related purposes. By proceeding with this booking, you are consenting to the collection of this information by Setmore on DFAT's behalf for these purposes. If this information is not collected, DFAT's ability to arrange your appointment will be limited. Your personal information will be handled by Setmore in accordance with Setmore's Privacy Policy, and by DFAT in accordance with DFAT's Privacy Pollicy.
Guangzhou Consulate-General’s consular jurisdiction covers Guangdong, Guangxi, Hunan, Hainan and Fujian. If you require consular assistance outside of Guangzhou Consulate-General’s consular jurisdiction, you should contact the Embassy or Consulate nearest to you.
Australian-Embassy Beijing
[email protected]
Consulate-General Shanghai
[email protected]
Consulate-General Chengdu
[email protected]
Consulate-General Guangzhou
[email protected]
Please use the map below to determine who you should contact for consular assistance.
Afterhours Emergency Assistance
Outside of working hours you are able to contact the Department of Foreign Affairs and Trade's 24 hour Consular Operations Centre in Canberra.
You can contact the centre in the following ways:
• Contact the Consulate-General on (020) 3814 0111 and follow the instructions on the recorded message.
• Call direct on +61 2 6261 3305 (from landline and mobile)
• Callers in Australia seeking information or requiring assistance with distressed relatives or friends in China should call the Department of Foreign Affairs and Trade's 24 hour Emergency Consular Assistance line on 1300 555 135.
Emergency Services in China
Police 110
Fire 119
Ambulance 120
Traffic Accident Reports 122
Consumer Complaints 12315